Who
we are | Our People
| Our Services | Our
Ethics
Who
we are
FRONT-LINE Resources Management (FRM) is an Australian owned company,
specialising in Training and Recruitment Services for the International
Transport, Trade and Logistics Industries.
All Company Directors and employees are International Transport Industry
Specialists, having a total of 100 + years (combined) actual industry
experience. Our people also hold the qualifications to deliver nationally
endorsed training services, specifically catered to the transport
sectors.
At FRM, our goal is not only to provide the highest standard of recruitment
and selection services to clients – but it is also to identify
additional opportunities for our clients to achieve measurable improvements
in areas such as reduced staff turnover and increased employee retention,
increased customer satisfaction, and improved sales productivity.
We also undertake to identify the needs of the candidate and implement
processes that ensure that these needs, at present and in to the future,
are met.
In this way we take steps to ensure that the needs of both the organisation
and the candidate are congruent, to ensure an appropriate ‘fit’
between the two parties. This approach contributes to significant
improvement in the success rate of the recruitment and selection process,
and reduces tangible and intangible costs to both the organisation
and to the candidate.
Our People
Each
member of the FRM team has had a minimum of 7 years experience, working
within various facets of the International Transport and Logistics
fields, in positions ranging from junior operations to senior executives.
As such, our team has an intimate understanding of the requirements
of the industry, from both the client perspective, as well as the
candidate perspective.
Additionally,
our people hold nationally recognised and endorsed qualifications
in training, transport and logistics. These qualifications are to
the Certificate IV level or higher. We can also source internally
from team members qualified in Management, Human Resources, and International
Business.
All members
of FRM display respect and dignity to their colleagues in a creative,
secure and open environment.
Our Services
In today’s
diverse and dynamic business environment one of the greatest costs
to business is its people. Within this category, staff turnover represents
a high percentage of the cost associated with employment, and can
be responsible for tangible and intangible losses to both the organisation
and the person. To prevent these unnecessary costs from being incurred,
FRM takes a wider view than simply ‘putting a body in a seat’,
but rather offer additional services in the areas of skills / career
development and organisational consulting to aid in increased job
satisfaction and staff retention.
Recruitment & Selection Services
FRM’s policy is to advertise for suitable candidates but will
not contact existing employees for the purpose of ‘encouraging’
staff to leave one company to join another. Furthermore, as our team
members are from an industry-background, with an intimate understanding
of industry requirements from a junior operational position to senior
executive, we have a thorough understanding of the position requirement
and will only recommend candidates who we would employ ourselves.
This often means that we may not be able to offer a suitable candidate
because we are not prepared to offer sub-standard candidates.
FRM is able to offer the above standard of recruitment and selection
services to the following:
- To Shipping Lines, Airlines, Freight Forwarders, International Trade,
Transport & Logistics
- Permanents, Part-time, Casual, Temporary staff
- Customer Service Staff
- Tele-Sales Operators
- Operations Staff - Air/Sea
- Customs
- Logistics
- Cartage
Behavioural and Psychometric Testing
Interviews and reference-checks are commonly utilised tools in the
selection process. In order to further ensure the validity and reliability
of this process, FRM is able to facilitate the use of behavioural
and psychometric testing. These forms of testing are used to assess
and evaluate characteristics of the candidate, such as, knowledge,
skills, abilities, personality, motivations, values and interests
under standardised conditions, and, in conjunction with the job analysis
of the position applicable, can be utilised to reduce the guesswork
and bias that can occur in the selection process. This further ensures
the appropriate ‘fit’ between the organisation and candidate.
Skills
Development Services
Career
development services can benefit the employee by increasing their
skill base and their job satisfaction. This, in turn, benefits the
organisation with a more highly skilled pool of employees and lower
staff turnover. FRM is able to offer skill development services in
the following:
- Customer
relations - front line skills
- Skills profiling
- Sales representative development
- Sales Management
- Management Skills – Frontline Management Initiative
- Nationally Accredited
Training services
Consultancy
& Outsourcing Services
In business today, organisations must allocate their resources to
ensure maximum efficiency and effectiveness in the use of these resources.
By enabling our clients to focus on the core competencies in which
they have comparative advantage, and strategically outsourcing services
to FRM, our clients are able to achieve an increased focus on their
core business whilst benefiting from the knowledge, skills and expertise
of FRM team members. FRM is able to assist in achieving cost-benefit
outcomes for our clients in the following:
- Customer satisfaction programs and measurement
- Business opportunity identification programs
- Sales resource planning and budgeting
- Sales process effectiveness studies
- Outsourced senior sales management roles
- Outsourced Human Resource functions
Our
Ethics
The freight
recruitment industry has traditionally been viewed as a process low
on quality and ethics, and high on charges. At FRM we have worked
hard to change this perception through open and honest dealings within
an industry that needs the very best people to ensure its growth and
secure its international competitiveness.
As ex-industry
executives, we have all been victims of poor recruitment services,
such as unsolicited resumes, credentials left unchecked, inappropriate
candidates, poaching by agencies, intentional inflation of salaries
and excessive recruitment charges. At FRM we have deliberately established
strict and ethical operating standards that differentiate us from
the competition and we will not to waiver from these standards.
