In today’s diverse and dynamic business environment one of the greatest costs to business is its people. Within this category, staff turnover represents a high percentage of the cost associated with employment, and can be responsible for tangible and intangible losses to both the organisation and the person. To prevent these unnecessary costs from being incurred, FRMSTAFF takes a wider view than simply ‘putting a body in a seat’, but rather offer additional services in the areas of skills / career development and organisational consulting to aid in increased job satisfaction and staff retention.
OUR SERVICES
Recruitment And
Selection Services
FRMSTAFF’s policy is to advertise for suitable candidates but will not contact existing employees for the purpose of ‘encouraging’ staff to leave one company to join another. Furthermore, as our team members are from an industry-background, with an intimate understanding of industry requirements from a junior operational position to senior executive, we have a thorough understanding of the position requirement and will only recommend candidates who we would employ ourselves. This often means that we may not be able to offer a suitable candidate because we are not prepared to offer sub-standard candidates.
FRMSTAFF is able to offer the above standard of recruitment and selection services to the following:
Freight Forwarders, Shipping Lines, Airlines, International Trade, Transport and Logistics
Permanent, Part-time, Casual, Temporary Staff
Customer Service Staff
Operations Staff – Air/Sea
Customs
Logistics
Cartage
Behavioural And
Psychometric Testing
Interviews and reference-checks are commonly utilised tools in the selection process. In order to further ensure the validity and reliability of this process, FRMSTAFF is able to facilitate the use of behavioural and psychometric testing. These forms of testing are used to assess and evaluate characteristics of the candidate, such as, knowledge, skills, abilities, personality, motivations, values and interests under standardised conditions, and, in conjunction with the job analysis of the position applicable, can be utilised to reduce the guesswork and bias that can occur in the selection process. This further ensures the appropriate ‘fit’ between the organisation and candidate.
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Skills Development Services
Career development services can benefit the employee by increasing their skill base and their job satisfaction. This, in turn, benefits the organisation with a more highly skilled pool of employees and lower staff turnover. FRMSTAFF is able to offer skill development services in the following:
FRMSTAFF is able to offer the above standard of recruitment and selection services to the following:
Customer Relations – Front Line Skills
Skills Profiling
Sales Representative Development
Sales Management
Management Skills – Frontline Management Initiative
Nationally Accredited Training services
Consultancy And
Outsourcing Services
In business today, organisations must allocate their resources to ensure maximum efficiency and effectiveness in the use of these resources. By enabling our clients to focus on the core competencies in which they have comparative advantage, and strategically outsourcing services to FRMSTAFF, our clients are able to achieve an increased focus on their core business whilst benefiting from the knowledge, skills and expertise of FRMSTAFF team members. FRMSTAFF is able to assist in achieving cost-benefit outcomes for our clients in the following:
Customer Satisfaction Programs and Measurement
Business Opportunity Identification Programs
Sales Resource Planning and Budgeting
Sales Process Effectiveness Studies
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